Refund policy

Most purchases ship within 1-3 days unless otherwise stated. If you require same day shipping, please contact us directly.

If you are unsatisfied with a purchase or require assistance with a return, please contact us at info@ballentinefj.com. We are happy to help. 

Our return policy allows for items to be exchanged for store credit only up to fourteen days after purchase.

Custom orders and engraved products are not eligible to be returned or exchanged for store credit. 

Please contact us before making a return at info@ballentinefj.com and we will follow up with return instructions.

Please note we do not pay for return shipments. Thank you!